Privacy & security statement
Information Privacy
Queensland Museum respects your privacy and adheres to a strict privacy policy in accordance with the Information Privacy
Act 2009 (Qld). For more information you can read our privacy policy or contact us at privacy@qm.qld.gov.au
Queensland Museum is committed to the protection of personal information collected though its systems and services including
the website, customer database, subscriptions, surveys and emails. This statement outlines how information collected
through this site is used and stored. Further information about the types of information collected and stored
by the Queensland Museum can be found in the
Queensland Museum Privacy Guidelines (188 KB) 
.
Particular powers for COVID-19 emergency (under 362B of Public Health Act 2005)
Pursuant to Restrictions on Businesses, Activities and Undertakings Direction (No. 2) Paragraph 13:
Queensland Museum must keep contact information about all guests and staff for contact tracing purposes for a period of 56 days, unless otherwise specified. This information must include: name, address, mobile phone number and the date/time period of patronage. If requested, this information must be provided to public health officers. The information will be securely stored, not used for any other purpose and deleted after 56 days.
Security
If you are providing personal details, credit card numbers, or other information over the internet we will make all attempts
to secure that information. Our online store uses a payment gateway called eWAY for financial transactions. If you
are concerned about the use of cookies for transactional requirements please read the
eWAY Privacy Policy before commencing an online transaction.
Information collected on the Queensland Museum website
This is a Queensland Government website. When you visit our website, Google Analytics (our web management tool) and Internet
Service Providers uses cookies to collect anonymous statistical information. This information includes your traffic
patterns through our site, the pages you accessed and documents downloaded.
No attempt is or will be made to identify your personal details except in the event of an investigation when a law enforcement
agency may exercise a warrant to inspect our service providers' logs.
Website analytics
The Museum uses Google Analytics (including display advertising features) on our website to gather unidentifiable information
about visitors to our website. When you visit web pages, your browser automatically sends information to Google. Examples
of the information include the web address of the page that you're visiting, your IP address. Google may also use cookies.
We use this data to analyse the pages that are visited, to improve your experience and make sure our website is useful. You
can read more about how
Google uses data.
You can choose not to allow Google to collect your information by
opting out of Google Analytics.
Queensland Museum Network may use web beacons, and other storage technologies to collect or receive information from users
of the Museum’s web sites, including ticketing services, and use that information to provide measurement services
and target relevant advertising content to users.
Website users can
opt-out of the collection and use of information for ad targeting by accessing these websites and updating preferences.
Email addresses
Email correspondence sent to this site will be treated as a public record and will be securely managed by the Queensland
Museum as required by the
Public Records Act 2002 and other relevant legislation and regulations such as the Information Privacy Act 2009
and Right to Information Act 2009.
If you subscribe to a mailing list we will use the data you provide to send you relevant and targeted information about the
Network’s services and activities. We will never sell your data or disclose your personally identifiable information
to external agencies unless required by law.
Access to Personal Information
You can ask us whether we are keeping personal information about you. You can also ask for a copy of this personal information
and there is no charge to do this. Before providing you with any personal data we will ask you to provide evidence of
your identity.
Photography and Videography at Queensland Museum Events
By entering the vicinity of Queensland Museum Network premises and hosted events, you consent to and grant the global use and reproduction of Queensland Museum or persons authorised by them of all digital images, films, video images, photographs, graphical representation, voice and sound recordings (“material”) produced in any film, video medium or any other medium (including, without limitation, computer media and the internet). You agree to hold Queensland Museum and their agents harmless against any claims arising from the use of such material. The talent’s image and/or footage will only be used for the promotion of Queensland Museum and will not be used for any other purpose without the prior permission of the talent or the talent agency.
Links to other sites
This site contains links to other sites. The Queensland Museum is not responsible for the privacy practices or the content
of other web sites.
Contact details
If you have any questions about our privacy statement or practices, please contact:
The Privacy Officer
Queensland Museum
PO Box 3300
South Brisbane Q 4101 Australia
Phone: +61 (0)7 3153 3000
Or contact us online